3rd Line Support
IBIZNET is a reputable organisation that ensures even your complex IT issues are instantly found and solved with our strategic 3rd line support. Our team of professionals is available 24/7 to assist you with any 3rd line support issues you may need.
// OUTSOURCED IT SUPPORT
3rd line is a team of professionals working in the back end. This team is fully specialised, and they get the queries and incidents that are not resolved by the 1st and 2nd line support. They identify the source of the problem and eliminate any danger threatening your systems. Moreover, they help in immediate incident response, saving your brand reputation and financial loss. 3rd line is experts who master the art of making the best IT framework that allows you to strategise the protection of your hardware and software. Everything is done under the industry standard protocols, so you get the best service and value-oriented solutions. Any task that is out of the scope of the 1st and 2nd line is the job of the 3rd line support. They handle complex implementations for new companies to get the best productivity through fully-secured IT-managed systems.
// OUR SERVICE
Here are the main assessment areas that any of our 3rd line engineers can handle for you:
1.
ITIL practices: Our team has a complete understanding and knowledge of ITIL practices, making us the best choice for your network and data protection.
2.
Windows server and Networks: The engineers we assign to you will take care of your windows server technologies, Azure, and network right away to ensure the best experience.
3.
Disaster recovery: 3rd line support is fully experienced in disaster recovery, and they can help you get your data back through available technologies.
4.
Experience working with technologies: Whatever you need, we will come up with the right solution for DNS, DHCP, Firewall, routing, etc.
5.
Scripting experience: We know you need the best experience in AD, exchange, MSOL, and Windows Azure and for that, you need PowerShell experience.
NEED PROFESSIONAL THIRD LINE IT SUPPORT? IBIZNET PROUDLY PRESENTS OUR SKILLFUL AND EXPERIENCED TEAM HANDLING YOUR 1ST, 2ND, AND 3RD LINE SUPPORT TO ENSURE THE BEST IT STANDARD SERVICES. WHETHER YOU NEED HELP WITH DISASTER RECOVERY, ROUTING ISSUES, OR DATA PROTECTION, WE PROVIDE IMMEDIATE INCIDENT RESPONSES, SO YOU DO NOT HAVE TO WORRY OR THINK ABOUT THEM TWICE. CONTACT US TODAY TO GET A QUOTE FROM OUR ENGINEERS.
HOW WILL OUR 3RD LINE APPLICATION SUPPORT HELP YOU?
IBIZNET IT managed company is not just your average service provider. It is a brilliant team working every day and night to ensure the best IT experience for its clients. We believe in an IT sector that works smoothly without daily interruptions and can help businesses flourish. Moreover, you will not be listening to “we do not provide this service” or “it is not our job to do.” We know that you are tired of finding the right IT-managed company. Therefore, we ensure a revolutionising experience for you by doing the best that we do.
You can call us to avail of our services any time. We put all our efforts into a plan and cater to the needs through a strategically created solution according to your business. Different levels of support are needed for simple to complex situations, so we are always ready for any incident or query. Our in-depth knowledge indeed makes us top of the line because we always know how to fix your problem. Choose us, and be stress-free for your IT updates, installations, bugs, and protection.
WHY IBIZNET 3RD LINE SUPPORT A MUST FOR YOUR ORGANISATION?
We guarantee that our 3rd line support is world-class. Our team will go to extra lengths to ensure you are always on time with the latest qualifications, updates, installations, and certifications. After all, we understand that you have a reputation to uphold, and we support you. We also conduct annual tests to ensure that everything is working correctly and that there is nothing to worry about. Everything will be handled and fixed because we know our work better than anyone. Whether you need first, second, or third line support, we are here for you with an amazing value that is:
UNLIMITED ACCESS TO OUR 3RD LINE HELP DESK
Need immediate help from professional IT support companies? Contact us and get access to our 3rd line support 24/7 to be always one step ahead in case of any incident.
24/7 PROACTIVE MONITORING
Whether you know it or not, we constantly monitor your IT problems to identify, analyse, and solve any problem you face. Join hands with us and get the benefit of 24/7 monitoring.
SERVICE REPORTS
You will get a complete detailed report from the 3rd line support experts about your current situation, solutions, and your infrastructure's security.
NEW TECHNOLOGY ADVICE
We keep you updated because we know how important it is for your business in this competitive market. Talk to our experts and always one step ahead.
TECHNICAL KNOWLEDGE
Our team is fully experienced and has technical knowledge that helps solve any IT problem immediately. You can get a quote or talk or one of our experts to learn more about us.
AFFORDABLE RATES
Compared to many IT support organisations, our rates are highly affordable, so even a small to the mid organisation can enjoy the benefits of working with us.
Ibiznet MANAGED IT SERVICE BENEFITS INCLUDE:
- Develop and maintain your IT systems
- Get the best IT support for your virtual server platform
- Immediate act on external and internal client requests
- Get in-depth knowledge from the service desk
- Get accreditations ISO 27001, Cyber Essentials Plus
- Optimise IT performance and stability
- Support hardware and software applications
- Build and implement strategies for robust infrastructure
- Be fully up-to-date with the modern technology
- Get the best Microsoft Azure experience
- Protection against cybercrimes and any threats
